Return and Refund Policy
Effective Date: 10.10.2023
Please review our Return and Refund Policy carefully to understand your rights and responsibilities when making a purchase from our website or physical store.
1.1 Eligibility for Returns
- You may initiate a return for a product purchased from Indorgro within 14 days from the date of delivery or purchase (for in-store purchases).
- To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.
- Certain items, such as perishable goods, personalized items, and intimate or sanitary goods, are not eligible for return.
1.2 Return Process
- To initiate a return, please contact our Customer Service team at firstname.lastname@example.org
- Provide your order number, item description, and reason for the return.
- Our team will provide you with return instructions, including the return address.
1.3 Return Shipping
- You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective item).
2.1 **Refund Eligibility
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If your return is approved, we will process the refund to your original payment method within 7 business days.
2.2 Refund Timing
- The time it takes for your refund to appear in your account may vary depending on your payment method and financial institution.
3.1 Exchange Policy
- We do not offer direct exchanges. If you need a different size or product, you can return the item following the return process (as outlined in Section 1) and place a new order for the desired item.
4. Damaged or Defective Items
4.1 Damaged or Defective Items
- If you receive a damaged or defective product, please contact our Customer Service team within 7 days of receiving the item.
- Provide clear photos of the damaged or defective item.
- We will replace the item or issue a refund, including return shipping costs, as applicable.
5.1 Order Cancellations
- You may request to cancel your order within 24 hours of purchase.
- After 24 hours, we may have already processed your order for shipping, and you will need to follow the return process outlined in Section 1.
6. Contact Information
If you have any questions or need assistance with your return or refund, please contact our Customer Service team:
- Email: email@example.com
- Phone: 647-510-9436
7. Changes to This Policy
Indorgro reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.
By making a purchase from Indorgro, you agree to the terms and conditions outlined in this Return and Refund Policy.
Thank you for choosing Indorgro for your shopping needs. We appreciate your trust and support.